IT services, MSPs & software
Every ticket you've closed taught someone something.
Runbooks, ticket histories and code changes add up to a detailed record of technical problem-solving.
Managed service providers, IT firms and software companies keep deep technical histories: tickets from first report to resolution, runbooks, change logs, code reviews. Client environments and credentials stay out. Check your client contracts and your software vendors' terms, because some restrict how data can be exported or used.
Records that often qualify
- Service desk tickets and resolutions
- Runbooks and documentation
- Code repositories with history (that you own)
- Project management records
- Internal chat (de-identified)
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